COVID-19 What to expect at your next appointment (England)

We have been waiting a long time to able to see you again and we are happy to have been able to offer you an appointment to resume your dental care with us.

During this time, we have been working hard behind the scenes to ensure that when we open our doors again, we will be able to ensure that we continue to provide you with the best level of care which you have come to expect: efficient patient care, in our safe hands.

We wish to ensure that your appointment is as efficient as possible and in particular we want to understand your particular requirements.

Please cancel your appointment if you or any of your family have symptoms of COVID-19 or have been contacted by the NHS tracing system or are self- isolating.

We also need to know if you (or parent/carer attending) are an NHS identified vulnerable or shielded person. (guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19)

Also, we will need your up to date medical history.

All of this information will help us to confirm that you have been offered the right category of appointment.

Before you leave home please remember for your safety it is important for you to:

Attend on your own unless you are with a child or vulnerable person who needs support

  • Have some light refreshments
  • Brush your teeth
  • Visit the toilet as access to our facilities will be restricted.

Please bring with you:

  • Minimal personal items
  • Face covering/ mask
  • A large plastic bag so that your personal items for example coat and mobile phone, can be stored safely during your appointment.

When you arrive at the practice:

We have limited space available for use at this time, so:

  • the doors may be locked, we will be expecting you so either knock or telephone our reception and we will come to collect you.

For your absolute safety, once you are in the practice, we will ask again if you or any of your family have symptoms of COVID-19 or have been contacted by the NHS tracing system or are self- isolating.

We hope that you will find it reassuring to know that we perform daily ‘risk assessments’ on each member of our team ensuring that anyone who shows any signs or symptoms remains at home for the required period.

 

 Once in the practice we will invite you to wash your hands or use hand sanitiser. We will do this frequently and as we escort you through to the surgery, we will ensure that social distancing is maintained at all times for the safety of everyone.

You will notice immediately that there will be very few people in the practice and that every member of our team is wearing different types of Personal Protective Equipment for the different roles that they have however we are the same team underneath it all.

We will ask you to place your belongings in your plastic bag for ease and we will proceed with your treatment. It will reassure you to know that in between patients’ appointments we complete a thorough decontamination, infection control and sterilisation process. We ensure that we use the latest ‘evidenced based’ approach and will be happy to discuss this with you.

When you see your dentist, therapist or hygienist for your appointment, they will confirm your medical history and carry out an ‘on the day’ risk assessment and consent process.

Whilst it will seem like there are many questions, we do this with your safety in mind.

Whilst usually, you would be asked to sign:

  • NHS forms
  • consent for treatment
  • medical history confirmation

during these times, in order to take all possible measure to reduce risk of transmission, we need to do this verbally and then we will document this on your computerised dental records.

When your treatment is completed you will be invited to complete contactless payment and use a hand sanitiser before safely leaving the building.

We will aim to complete your treatment in one visit however if you do require a further appointment one of our team will contact you to arrange this and answer any questions that you may have.

We know that you have a choice when it comes to choosing your dental practice and we at Rodericks would like to say thank you for continuing to choose us. It is our absolute pleasure to be able to welcome you back into our practice.

The most important symptoms of coronavirus (COVID-19) are recent onset of any of the following:

1. A NEW continuous cough

or

2. High Temperature

3. A loss of, or change in your normal sense of taste or smell (anosmia)

For most people, coronavirus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19 – go to testing to arrange.