Specialist Services Coordinator – Northampton, Northamptonshire

Job Title: Specialist Services Coordinator
Practice: The Elms Dental Practice
Location: Northampton

Job Title Specialist Services Coordinator
Location The Elms Dental Practice, Northampton
Department Operations
Period of Contract Permanent
Accountable To Specialist Services Manager
Hours of Work 37.5 hours per week
Annual Salary £Competitive

About the company
Rodericks dental is a corporate with over 70 high quality, modern dental practices in England providing excellent NHS and private dental care to thousands of patients every week. In December 2013 we were included in the inaugural publication of the London Stock Exchange Group’s 1000 Companies to Inspire Britain, a list of the 1000 most inspiring SME’s in the UK.

In December 2014 Rodericks Ltd were recognised in the top 25 fastest growing independent companies in the UK healthcare sector.


Purpose of the Post

To provide key support to the specialist referral process including administration and reporting as directed by the Specialist Services Manager. To ensure patients that are referred to the service experience a real one-stop-shop service befitting of a high quality specialist care centre.

To provide key support to the specialist referral process including administration and reporting as directed by the Specialist Services Manager. To ensure patients that are referred to the service experience a real one-stop-shop service befitting of a high quality specialist care centre.

Organisational Relationships

The post holder will be directly accountable to the Specialist Services Manager for the overall performance of the role.


Duties and Responsibilities

Reporting to the Specialist Services Manager, the Specialist Services Coordinator is responsible for:


  • Processing Private referrals
  • Contacting patients to book or amend appointments.
  • Processing and sending patient confirmation letters and service information.
  • Co-ordinating & processing patient information between the Specialists and referring dentist.
  • Responsible for ensuring letter templates are current & correct in all Practices within their derestriction.
  • Responsible for completing Specialist Weekly Report.
  • Responsible for the training of the Specialist’s on the software systems.
  • Responsible for completing Company/Practice Induction with new Specialist
  • Responsible for collating all documents (excluding contract & references) required from the Specialist in order to commence employment and maintain compliance.
  • Specialist support on surgery days – Non-surgical
  • Overall responsibility to ensure that all stock is ordered and stock levels are maintained for the specialist.

Travel between various locations (expenses paid according to current company policy) may be required around London.


  • Processing card and cash payments for private work
  • Completing monthly invoices and data collection for Specialist payments.
  • Ensuring financial amounts submitted on lab sheets are correct.
  • Completing monthly expenditure spreadsheet for Specialist Services.


  • To offer support, assistance and training to practice managers & staff in the specialist referral process to ensure a contingency if absent
  • To offer support, assistance and training to new members of the team
  • To undertake further training to enhance knowledge and skills.


Undertake any reasonable duties allocated by the Specialist Services Manager & Corporate Services Manager. The job holder will also be involved in working with the team to implement key processes and procedures which will enable improvements to the Service.

Key Relationships


Practice Managers

Area Managers

Specialist Service Manager

Specialist Nurse’s

Specialist Nurse Trainer

Corporate Services Manager


Our Vission, Mission and Values

Vision To be the best dental corporate
  • We are committed to be the provider of choice for patients, dentists and employers, with values that underpin our approach to delivering the vision
Through Patient Engagement
  • To provide high quality care
Through Dentist Engagement
  • In dynamic practices with professionally motivated staff for loyal patients
Through Listening and continuous Improvement
  • Delivering Dentistry..…Delivering Better Oral Health
Values We care about our patients
  • Always act in the best interest of our patients
  • Always provide all patients with clear and concise communication and ethical options about their dental care
  • Always embrace patient feedback, to evaluate our service and meet our patient expectations
  • Always provide high quality dental care practices served by friendly and caring teams
We care about out dentists
  • Always encourage our dentists to achieve their career aspirations by providing them with support, training and development opportunities
  • Always ensure our dentists ethical standards are maintained by training, mentoring, regular reviews and appraisals to be able to deliver high quality care to our patients
  • Always provide high quality dental practices to allow them to deliver excellent patient care
We care about our staff
  • Always expect the management throughout the organisation to be accessible, approachable and lead by example
  • Always encourage our teams to fulfil their potential by wherever possible providing new career and training opportunities
  • Always encourage trust and openness with our teams through positive and engaging communication

Important Note

This job description is intended to serve as a guide to the responsibilities of the post of Practice Manager. It is expected that responsibilities will need to be reviewed, as the organisation matures and in light of experience, in order to ensure compatibility with other roles and responsibilities, and to reflect changing circumstances.

Any proposed changes will be discussed with the post holder

If you would like to apply for this position, email your covering letter & CV to:

The closing date for this vacancy will be 14th February 2017, we reserve the right to close this vacancy prior to the closing date should a sufficient number of applications be received.